Shipping & Delivery

Information on delivery time & shipping costs

We do everything we can to ensure that your ergobag products arrive at your home as quickly as possible. If individual items have a longer delivery time, your order will be shipped as soon as all items in your order are in stock. If you choose to pay in advance by bank transfer, the delivery time depends on the receipt of payment on our account. The expected delivery time to the respective countries and the shipping costs can be found in the menu below.

DHL: 3-5 working days after receipt of payment - 4.90 €
Free shipping from 29.00 €

The shipping of the Kletties through our partner "Caseable" is only available in the following countries: Germany, Austria, Italy, France, Netherlands, Sweden, Denmark and Ireland.

Did you know that the packaging and shipping costs do not only include the actual shipping costs? Transport insurance, the cost of shipping staff and packaging are also included. If you have any questions or suggestions, please do not hesitate to contact us.

Right of withdrawal

In addition to its statutory rights, FOND OF grants you a voluntary return guarantee of 30 days from receipt of the goods, provided that they are complete and in the same condition as when received. You can also withdraw from the contract after expiry of the 14-day revocation period (see revocation instructions under § 4 of the General Terms and Conditions ) by returning the goods within 30 days of receipt (period begins on the day after receipt of goods) to

FOND OF GmbH - Retoure B2C c/o dadada GmbH Heinrich-Barth-Strasse 16 53881 Euskirchen

Timely dispatch is sufficient to meet the deadline. (2) Until the expiry of the deadline for the statutory right of withdrawal, only the statutory conditions listed there apply. (3) If you return goods in accordance with the voluntary return guarantee, we will refund the purchase price.

Payment with credit card

You can pay conveniently and securely by credit card. We accept Visa and MasterCard credit cards.

Your data will be transmitted encrypted via SSL, which makes your purchase with us safe due to this high security standard.

When completing the order, a 3DS authentication is used (Verified by VISA, MasterCard Secure Code). This type of authentication ensures the particularly secure execution of transactions on the Internet via special encryption procedures.

No additional software is required for this. You will be automatically redirected to the page of your bank for payment processing. To complete the order, please follow the steps indicated there.

If you receive an error message, this may be due to the following reasons:
- The 3D Secure Code is not correct
- The bank has not authenticated the credit card
- The credit card limit is not covered

If in doubt, please contact your bank or our customer service.

Payment with PayPal

If you would like to pay via PayPal, you will be redirected to PayPal at the end of the order process.
Here you can log in to your existing PayPal account, register as a guest or open a new PayPal account and make the payment.
After successful payment you will be redirected back to our order overview and can complete your order. Your payment will usually be credited to our account within a few minutes and your order will be processed immediately.

Please note that by using Paypal you agree to the terms and conditions of PayPal and therefore accept the processes of Paypal.

Payment in advance

If you select the payment method "Prepayment", your order will be processed after receipt of payment.

NOTE: After receiving your payment, the booking of your order takes about 1 to 2 days. As soon as the amount has been posted, you will receive an email from us.

The items will remain reserved for you until we receive your payment (maximum 10 days).

Please state your order number in the reason for payment when making your transfer. You will find this in the order confirmation, which you will receive by e-mail after purchase (it may take a few minutes until this e-mail arrives).

Our bank details:

Account holder: FOND OF GmbH
Bank: DZ BANK
IBAN: DE45 300 600 100 000 228 030
BIC: GENODEDDXXX

Warranty conditions

Our warranty terms apply individually for each country. Learn more on our warranty terms for the EU and Switzerland. For further information on other countries please contact us: info@ergobag.de

FOND OF GmbH provides a two-year warranty on material and workmanship for all backpacks from the date of purchase. The warranty is valid within the territory of the European Union and Switzerland.

The legal warranty rights of the buyer (replacement, withdrawal or reduction as well as damages if applicable under Section 437 et seq of the German Civil Code (Bürgerliches Gesetzbuch or BGB)) are not limited under this warranty but may be exercised independently of this warranty against the retailer (seller).

If the buyer finds material or manufacturing defects within the two-year warranty period and returns the product to the retailer or directly to FOND OF GmbH prior to expiration of the warranty, FOND OF GmbH will correct the defect or replace the product with a defect-free product. FOND OF GmbH has the right to decide on the nature of the corrective action. FOND OF GmbH will cover all costs incurred in correcting the defect as such but no other costs that may arise in connection with the warranty claim, such as transport or shipping costs for example.

The warranty does not cover normal wear and tear or damage caused by improper handling, accidents or extreme temperatures. Also excluded under the warranty are the accessories listed below, which are subject only to legal warranty rights: sports backpacks, sports bags, gym bags, hard pencil cases, soft pencil cases, rain capes, Styler boxes, TripleFlex folder boxes, folder boxes, laptop cases, drinking bottles, neck pouches, pencil cases incl. contents, safety sets, Kletties, wallets, goodie bags.

In the event of a warranty claim, the warranty period is not extended for a further two years. The warranty is always valid for a limited period of two years calculated from the date of purchase.

When filing a warranty claim, the buyer must submit a purchase receipt from the retailer (invoice or cash register receipt) indicating the date of purchase. Technical modifications to the product may be made without notice.

Warranty conditions

General and warranty

We, FOND OF GmbH, grant a two-year manufacturer’s warranty on the workmanship and material of all ergobag school bags from the date of purchase. You can extend the warranty period up to two additional years, by filling out and sending us the form linked in our ergobag Online Shop (www.ergobag.de) under »Service (Warranty)« within the first two years from the date of purchase. The warranty applies within the EU and Switzerland and within the personal scope if you, as a consumer, have purchased a ergobag school bag within the meaning of Section 13 of the German Civil Code. Your statutory rights as a consumer in the event of defects (subsequent performance, withdrawal or reduction as well as, if applicable, damages in accordance with Sections 437 et seq. German Civil Code) are not limited by this warranty, but can be asserted against the respective dealer (seller) independently and free of charge. If you identify material or processing defects within the warranty period and return the ergobag school bag to the respective dealer or directly to us before the warranty expires, we will rectify the defect in question or replace the ergobag school bag with a defect-free product. We make the decision on how to remedy the defects. We will cover the costs incurred for rectifying defects as well as any shipping costs incurred. We will not assume any other costs that may also arise in connection with the warranty claim, such as costs for shipping packaging. The warranty does not cover normal wear and tear and damage caused by improper handling, accidents or extreme temperatures. All accessories of the ergobag school bags to which only the statutory warranty rights apply are excluded from the warranty, in particular: Leisure backpacks, duffle bags, gym bags, pencil cases and rolls incl. filling, rain capes, folder boxes, drinking bottles, neck pouches, hangies, kletties, zippies, school cone, umbrellas and reflective stickers. Please note that the ergobag school bag may deform due to external influences such as a washing cycle in the dishwasher or washing machine or strong force from above, such as sitting on it, causing it to lose its stability. In addition, the deformed body can lead to the inability to open/close your school bag (pack/cubo/maxi/cubo light) properly. In these cases, our warranty does not apply, as it is a case of incorrect handling. In the event of a warranty claim, the warranty period will not be extended. The warranty is always valid from the date of purchase and is limited to the two- or four-year term calculated from the date of purchase.

Making a warranty claim

In the event of a warranty claim, please contact us as the guarantor:

FOND OF GmbH Vitalisstraße 67 50827 Köln info@ergobag.de +49 (0) 221 9567 3230

To make a warranty claim, you must first provide details of your ergobag schoolbag by e-mail, telephone or directly using the online contact form provided. These details include the proof of purchase (invoice or receipt), a description of the damage, photos of the damage and the personal address of the applicant. Approximately 1–2 working days after submitting the form, you will receive a reply from us by e-mail in which the warranty case is qualified and the further procedure is explained.

Procedure in the event of a warranty claim

If all the necessary information is provided, you will receive a return label from us to return the ergobag school bag to us in the original box or suitable packaging. The school bag will be inspected and repaired approx. 1–2 working days after receipt of the return. If the defect in the product is irreparable, you will be contacted again by e-mail and informed of your right to a replacement product. If the inspection shows that there is no valid warranty claim, we will return your ergobag school bag to you free of charge.